Enterprise management used to be communication, now it is communication, and in the future it will still be communication!

Konosuke Matsushita has a famous saying: "Business management used to be about communication, it's about communication now, and it's about communication in the future." The true job of a manager is communication. No matter when it comes to enterprise management, communication is indispensable.

According to data, 70% of business managers' time is spent on communication. Meetings, negotiations, conversations, and presentations are the most common forms of communication, such as external visits and appointments. In addition, 70% of problems in enterprises are caused by communication barriers, whether it is low work efficiency, poor execution, or low leadership, ultimately all related to communication. Therefore, improving the level of management communication is particularly important.

How can managers communicate effectively? Here are 5 recommended rules, hoping to be helpful to everyone.

1、 Wilde's theorem: Effective communication begins with listening

The Willd's theorem "is a classic quote from the British management scholar L. Willd," Interpersonal communication begins with listening and ends with answering

Wilder conducted an analysis of communication from beginning to end, seeing both the beginning and end of communication. In Wilde's eyes, it seems that communication is also a life with ups and downs, studying its beginning and exploring its end. He regards communication as a life with a beginning and an end, and such in-depth research is unique and perfect.

Listening means being humble and eager to learn, and it means respecting others. Listening also means a posture of looking up and bowing, being able to listen with an upward gaze to those who have strengths above oneself, and to bow down, let go of their airs, give care and love to those who have weaknesses below oneself, and listen to their difficulties, confusion, pain and prayers.

A person who is good at communication has rich emotions and must be a person with sensitive ears. They are always good at calmly listening to various voices around them, and even actively seeking and listening to other people's opinions, adding wisdom and strength to themselves.

You are good at communication. When holding a discussion meeting in the company, you will calmly perk up your ears and listen carefully to what others are saying. After everyone has finished speaking one by one, it's not too late for you to speak again. Because half of the skill of speaking beautifully lies in listening.

2、 Jay Henry's Law: Let team members vent their dissatisfaction in their hearts

The complaint effect originated from a valuable experiment organized by the Department of Psychology at Harvard University in the United States. There is a factory in the suburbs of Chicago that manufactures telephone exchanges. In this factory, various living and entertainment facilities are well-equipped, and social insurance, pension, and other aspects are also done quite well.

But what puzzled the factory director was that the workers' production enthusiasm was not high, and the sales of products were also mediocre. To find out the reason, he applied for help from the Department of Psychology at Harvard University. Under the leadership of Professor Mayo, the Department of Psychology at Harvard University dispatched a team of experts to investigate and study this matter.

After investigation, it was found that the manufacturer's original assumption that lighting conditions, rest time, and salary would have a significant impact on factory production efficiency had a low correlation with work efficiency, while the free and tolerant group atmosphere, workers' work emotions, sense of responsibility, and work efficiency within the factory had a higher correlation.

In the series of experimental studies they conducted, there was a; Conversation experiment ";. The specific approach is for experts to have individual conversations with workers, and it is stipulated that during the conversation, experts should patiently listen to workers' various opinions and dissatisfaction with the factory, and make detailed records.

At the same time, experts are not allowed to refute or reprimand workers' dissatisfaction. The research period for this experiment is two years. In the past two years, the total number of conversations between researchers and workers has reached over 20000.

As a result, they found that the factory's output has significantly increased in the past two years. After research, they gave the reason: in this factory, workers have had many grievances about various aspects of it for a long time, but there is nowhere to vent them. " Conversation Experiment "; They vented their dissatisfaction and felt relieved, so their work enthusiasm surged. This is the complaining effect.

Due to the name of this factory being Hawthorne, people also refer to this phenomenon as "; The Hawthorne Effect;. It tells us that people have various desires, but only a few can truly be achieved. Do not suppress unfulfilled wishes and unfulfilled emotions, but let them be released. This is very beneficial for the physical and mental development of people and the improvement of work efficiency.

3、 Jay Henry's Law: Let your team members speak out loud about their ideas

The Jay Henry Law is named after the inventors Joseph Luft and Henry Ingram. Its core is the belief in mutual understanding, which can improve the accuracy of perception and promote the effectiveness of communication.

The famous British company Viking Group is a large enterprise with annual revenue of billions of dollars. Richard Branson, the founder and chairman of the company, established a creative mechanism of "speaking your ideas out loud". This mechanism includes: all team members in the company are aware of Branson's phone number, and once a team member has a good idea, they can let him know through various channels.

The annual "family banquet" held by the group provides an opportunity for team members who want to contribute entrepreneurial ideas and are less likely to encounter Branson. The "family banquet" lasts for one week and attracts up to 3500 participants.

Each enterprise under the group has a set of "channels" that enable team members' suggestions and ideas to be conveyed. As a financial service agency, the executive director reserves 8 vacant seats in a local restaurant all year round. Any team member who thinks their new idea is good enough can apply to have lunch with the executive director and discuss business plans during the meal.

In addition, Viking Group also has an organization similar in nature to the headquarters office - the "Viking Management Team", which assists in the actual development of new businesses. Under the incentive of this "creative mechanism", the creativity and enthusiasm of the Viking team members have been greatly mobilized.

Various ideas emerge in endlessly, such as Virgin Bride Company and Virgin's growing Internet business, all of which are suggestions from team members to Branson. Viking Group encourages an open atmosphere and encourages free disclosure and communication among each other, which greatly benefits the company.

4、 The rank difference effect of communication: equal communication is the guarantee of effective communication

The rank difference effect of communication is an important result of research conducted by California State University on internal communication within enterprises in the United States. They found that only 20% -25% of information from the leadership is known and correctly understood by team members, while feedback from bottom to top does not exceed 10%. The efficiency of parallel communication can reach over 90%.

Further research has found that the efficiency of parallel communication is so high because it is a form of communication based on equality. To test the feasibility of implementing equal communication within the enterprise, they attempted to establish a mechanism for equal communication throughout the entire enterprise.

It was found that compared to before establishing this mechanism, establishing equal communication channels within the enterprise can greatly enhance the coordination and communication skills between leaders and teams, enabling them to quickly reach consensus on values, ethics, business philosophy, and other aspects. It can create a more symmetrical flow of information between teams and departments, making business flow, information flow, and institutional flow more smooth, and greatly reducing the occurrence of information distortion during execution. In this way, they came to the conclusion that equal communication is the guarantee of effective communication in enterprises.

5、 Terry's Law: Frankly Admitting Your Mistakes

Bruce Harvey of Abcook, New Mexico, mistakenly approved full pay for a team member who was on sick leave. After he discovered the error, he told the team member and explained that the error must be corrected and that he would subtract the overpayment from his next paycheck.

The team member said that doing so would cause him serious financial problems, so he requested that the overpaid salary be deducted in installments. But then Harvey would have to get approval from his superiors first. Harvey said, "I know that this will make the leaders very unhappy. When I was thinking about how to deal with this situation in a better way, I realized that all this chaos was my fault and I must admit it in front of the leader."

So, Harvey found the leader, said the details and admitted the mistake. After hearing this, the leader lost his temper. He first accused the personnel department and the accounting department of negligence, and then blamed the other two colleagues in the office. During this period, Harvey repeatedly explained that this was his fault and did not do other people's business.

Finally the leader looked at him and said, "Well, this is your mistake. Now solve this problem. "This mistake was corrected without causing trouble to anyone. Since then, leaders have valued Harvey more.

The courage to admit mistakes brought Harwell the trust of leadership. In fact, a person who has the courage to admit his mistakes can also obtain a certain degree of satisfaction. This not only clears the atmosphere of guilt and self-defense, but also helps to solve the problems created by this mistake.

Source: Youzhi Management (Public Number)