Gold nanny style service helps Jin Dafeng improve service quality in 2018
The 'golden nanny style' service promotes further improvement in service qualityOur association's governing unitShandong Jindafeng Machinery Co., Ltd2018The establishment of the year as an important measure for the quality improvement of Jin Dafeng.
Shandong Jindafeng Machinery Co., Ltd. is a national high-tech enterprise specializing in the research and development, manufacturing, and sales of agricultural machinery. It is the first harvester R&D and production enterprise in Shandong Province, with the longest history and the most complete specifications20Years of professional technology and experience in the research and production of harvesting machinery. Since its establishment, the company has established the cultural concept of "customer-centric, quality first, customer first". Over the years, Jindafeng Machinery has won a good reputation among users and established a high-quality brand image with excellent product quality and service.2018Established as the year of quality improvement for Jin Dafeng, the service quality of Jin Dafeng has once again reached a new level,
Upgrading from three guarantee services to pre-sales, in sales, and after-salesGold nanny style service. Pre sales - provide users with detailed product knowledge, operational knowledge, and safety precautions of Jin Dafeng products; In sales - ensuring the normal use and maintenance of users during operation; After sales - arrange service personnel to provide one-on-one guidance to users on safe storage and maintenance knowledge of the machine.
Pre sales service, providing users with agricultural machinery technical consultation, introducing agricultural machinery performance, scope of application, quality assurance, etc., helping farmers choose agricultural machinery products suitable for local operations; In sales service, helping farmers inspect the technical condition of agricultural machinery products, preaching the technical methods of operating and using agricultural machinery, explaining the structure, working principles, and safety knowledge of agricultural machinery products, ensuring that users are proficient in operating the machines during use; After sales service, during busy farming seasons24Arrange on-site three guarantee service personnel on an hourly basis to enter villages, households, and fields, efficiently and quickly solve user needs, help and guide farmers to use agricultural machinery correctly, inspect, maintain, and troubleshoot agricultural machinery, and make agricultural machinery efficient, high-quality, low consumption, and safe for agricultural production services. And after the completion of agricultural machinery operations, assist and guide farmers in the technical methods of repairing, sealing, and parking agricultural machinery. Service for cross district vehicles: usingGPSPositioning and arranging mobile accessory vehicles and service personnel to follow cross regional operation teams to ensure timely resolution of user concerns and ensure user benefits.
In terms of warranty accessories, based on sales outlets, we store corresponding warranty accessories and vulnerable parts to provide users with fast services. Set up a parts center warehouse in the region to provide urgently needed parts and avoid wasting time and affecting revenue due to long distances. For cross regional vehicles, we will increase the number of mobile accessory vehicles to solve the problems of difficult purchasing and repairing for new and old users.
Each service outlet shall arrange dedicated service vehicles to ensure the timely arrival of the three guarantee personnel during the busy farming season. Arrange emergency delivery vehicles in the parts center warehouse to avoid wasting time on sending parts by express delivery and solve difficult problems as quickly as possible. There is a dedicated vehicle tracking service for machine operators' cross regional vehicles, which increases the mobility of accessories, personnel, and vehicles.
With the continuous upgrading and improvement of terminal products, Jin Dafeng's annual upgraded and improved accessories have a retention period of five years, ensuring that users can still purchase accessories after the product's warranty period.
（Our network correspondent Writing articles/Recommended Editor by Zhao Ning for Photography: Hu Yue）
